♥ Current Production time is 7 business days for most items. ♥ We are still open during the coronavirus pandemic, but please be aware that some packages may take longer for us to complete or ship during this time.
Packages are sent via USPS First Class Mail or USPS Priority Mail. You will be sent an email with the tracking number in it when your order ships.
Orders are shipped according to the USPS posted timelines, as stated on their website. Their delivery times are not guaranteed, and we can not control any possible delays in the mail. If you need a guaranteed delivery date for your order, please contact us before purchasing for other shipping options.
International orders are shipped via First Class mail, and can take up to 4-6 weeks to arrive.
International customers are responsible for any customs charges, import taxes, and/or fees. Orders marked refused due to taxes/fees can not be refunded. They can be reshipped to you for an additional fee once the package arrives back at our studio.
We cannot mark international packages as a “gift” to avoid customs fees. This is illegal and can result in fines and/or imprisonment.
Production occurs Monday – Friday outside of our busiest holiday seasons. Please be aware that there may be a delay in answering messages sent on Saturdays and Sundays as that time is reserved for family.
45 Day Warranty
All components of your jewelry are under warranty for 45 days from the date your order is shipped to you. Should the jump rings loosen or chains break from normal wear and tear during this time frame we will replace them for you free of charge.
After 45 days there will be a minimal fee to replace broken/loosened components. Pieces sent back for repair will be inspected, polished and all components checked and tightened before being returned. All parts of the jewelry from your order must be returned together for us to make the proper repairs.
Altering your jewelry (opening jump rings, adding additional stamping or engraving not done by Hope of My Heart) will void this warranty.
All sales on personalized items are final unless there is an error or the item is defective. If there is an error in spelling, font, etc, it will be fixed for you upon the return of the original item. If you simply do not like your choice of font or design or you changed your mind, your purchase cannot be refunded, and the piece is yours to keep. We cannot remake or partially refund without the original piece returned.
If there is a problem with your order, contact must be made within 24 hours of package receipt or delivery. Please be aware that we may ask for photos of the problem so that we can accurately determine how to handle the situation.
Please check your order for mistakes before submitting. We work directly from the invoice while making your order, so we may not notice if you told us something different in a message.
Our jewelry is not waterproof. Please remove it before swimming, showering, or sleeping. Exposure to soaps, perfumes, and chemicals (especially sulfur) will cause the lettering to fade and the metal to tarnish.
Chains cannot be exchanged for a different size after they have been shipped. These items cannot be resold after they are worn, so please be sure of your correct size before ordering.
Please note, these are hand stamped items, although we try to get everything perfect, these are stamped one letter at a time and items may not be perfectly straight or aligned. This adds to the charm of the hand crafted item, and is not to be seen as a defect.
We reserve the right to cancel orders with personalization containing profanity, crude sayings, or sexual references. If there is a potential problem with your personalization, we will contact you before beginning work on your jewelry.
We want you to be completely satisfied with your order, so please indicate any special requests at the time of your order.
Please do not return any product to us without prior authorization. To obtain authorization, please send an email first. All items must be returned in original undamaged condition and in the original packaging in order to be eligible for a refund.
We are not responsible for damaged or lost shipments sent to us. Please insure your package.