Frequently Asked Questions

Production Time

Our production time right now is about one week. If you need your item sooner, contact us to see if we can accommodate your request.

Hand Stamped Designs

Each letter and design is stamped individually by hand and then darkened. The letters will not always line up perfectly, and some may be stamped deeper than others. This is part of the charm of hand stamped lettering and should not be seen as a defect. We do our best to make things look as nice as possible, and will not mail out a piece of jewelry we wouldn’t wear ourselves.

Please do not request personalization with profanity, crude sayings, or sexual references. If there is a potential problem with your personalization, we will contact you before beginning work on your jewelry.

My cuff doesn’t fit. What can I do?

All our cuff bracelets here are made 6″ long. They are slightly flexible even after shaping, so if your cuff doesn’t fit exactly when it arrives, it is easy to adjust. Just carefully open or close the bracelet slightly.

Tarnishing and Scratched Jewelry

Sterling silver, copper, and brass are all metals that will tarnish over time. To slow down this process, store your jewelry in an airtight plastic bag while not wearing it. Otherwise, cleaning it with a soft jewelry cloth can remove some of the oxidation that occurs. Otherwise, feel free to purchase a polish pad (listed in the A La Carte section) – these little beauties are wonderful at removing tarnish and keeping your jewelry bright as long as possible.

Sterling silver is also a soft metal, which means that it scratches fairly easily. Any jewelry sold here that has a crystal birthstone attached to the silver disc can cause scratches. This is perfectly normal and to be expected. You can also send your jewelry back to be re-polished and buffed again to remove as many scratches as possible. It is not always possible to remove all scratches, but I can remove some of them in the tumbling process. Contact me to discuss details.

Payment

All amounts are in US dollars. We accept Visa, MasterCard, and Discover cards via our secure server. Due to the personalized nature of our jewelry, your credit card will be charged as soon as the order is placed.

We also accept money orders. Orders paid by money order will not be begun until it arrives in our studio. Please make money orders payable to Hope of My Heart Designs.
Should you encounter problems while completing your order, please feel free to contact me.

Shipping Information

Packages are sent via USPS First Class Mail or USPS Priority Mail. You will be sent an email with the tracking number in it when your order ships.

Orders are shipped according to the USPS posted timelines, as stated on their website. Their delivery times are not guaranteed, and we can not control any possible delays in the mail. If you need a guaranteed delivery date for your order, please contact us before purchasing for other shipping options.

International orders are shipped via First Class mail, and can take up to 4-6 weeks to arrive.

International customers are responsible for any customs charges, import taxes, and/or fees. Orders marked refused due to taxes/fees can not be refunded. They can be reshipped to you for an additional fee once the package arrives back at our studio.

We cannot mark international packages as a “gift” to avoid customs fees. This is illegal and can result in fines and/or imprisonment.

Production occurs Monday – Friday outside of our busiest holiday seasons. Please be aware that there may be a delay in answering messages sent on Saturdays and Sundays as that time is reserved for family.

45 Day Warranty

All components of your jewelry are under warranty for 45 days from the date of purchase. Should the jump rings loosen or chains break from normal wear and tear during this time frame I will replace them for you free of charge.

After 45 days there will be a minimal fee to replace broken/loosened components. Pieces sent back for repair will be inspected, polished and all components checked and tightened before being returned.

Return Policy

All sales on personalized items are final unless there is an error or the item is defective. If there is an error in spelling, font, etc, it will be fixed for you upon the return of the original item. If you simply do not like your choice of font or design or you changed your mind, your purchase cannot be refunded, and the piece is yours to keep. We cannot remake or partially refund without the original piece returned.

If you make a mistake on your order, we are not responsible because you told us something different in an email. We take the order itself to the studio workbench. We don’t notice or question if you put a different spelling or date, so check your order carefully before submitting.

Chains cannot be exchanged for a different size after they have been shipped. These items cannot be resold after they are worn, so please be sure of your correct size before ordering.

Please note, these are hand stamped items, although we try to get everything perfect, these are stamped one letter at a time and items may not be perfectly straight or aligned. This adds to the charm of the hand crafted item, and is not to be seen as a defect.

Please do not request personalization with profanity, crude sayings, or sexual references. If there is a potential problem with your personalization, we will contact you before beginning work on your jewelry.

We want you to be completely satisfied with your order, so please indicate any special requests at the time of your order.

Please do not return any product to us without prior authorization. To obtain authorization, please send an email first. All items must be returned in the original packaging in order to be eligible for a refund.

We are not responsible for damage or lost shipments sent to us. Please insure your package.

Custom Orders

Looking for something different than you see here? We’d love to make a custom design for you. If there’s a design that you like, but you’d like something changed about it, feel free to contact us. Just tell us what you’d like changed. We also don’t mind making entirely new designs. Just let us know what you have in mind.

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